Testimonials

Be Sure, Call Pure!

Testimonials

Here at Pure Plumbing, we value the opinions and feedback of our customers. We take our reputation seriously, and that’s why we’re constantly reaching out to those who have chosen us to see how we’re doing. Your satisfaction is our utmost priority, and we recognize that the only way to know for sure that we’ve obtained it is by speaking to you, our customer, after the job is complete.

However, nothing gives us greater pride than to know that you’re happy with the work we’ve done. These are just a few of the outstanding testimonials that we have received from real customers who have given us the ability to serve them.

We’re always looking for more and more feedback as well. If you’ve received service from us, we encourage you to leave a review for us on a popular service review site, such as Yelp, HomeAdvisor, Facebook, or Angie’s List. If you have any concerns about the service you have received, be it the quality of the workmanship or the customer experience our technicians have provided you, we encourage you to contact us and we’ll address the problem with you as soon as possible.

  • On time, polite, trustworthy and some of the nicest people you'll find in Vegas.
    We'll never use anyone else. Tyler is our guy. On time, polite, trustworthy and some of the nicest people you'll find in Vegas.

    - Chris

  • The ONLY company i would have do my plumbing.
    Del came to my house to fix the faucet for the bathroom tub. He's always fast and efficient and so knowledgeable!! He can do anything and the prices are just right. Very reasonable!! The ONLY company i would have do my plumbing. And also my two small pooches love Del too.

    - Karen W.

  • Thanks again for all the hard work and the efficient service provided. Many thanks.
    Thank you for the recent work that has been completed in my home. I just wanted to thank you for the prompt professional service provided- especially with regard to Matthew Ehrich who carried out the work (he is a credit to your company). He was very professional, clean, tidy, friendly, punctual and courteous. I would recommend Pure Plumbing to anyone and to all service members who live in Las Vegas, they offer military discount. I also want to thank the girl that replied to me on facebook for my inquiries prior, and being nice and friendly on the phone, that is how I built the trust to this company, they made me feel that the job will be done right. Thanks again for all the hard work and the efficient service provided. Many thanks.

    - Edgar T.

  • We were so impressed by them and will be using them again!
    We accidentally drilled a small hole into our sewer pipe inside the garage wall. They came out the same day we noticed the leak to fix it. The technician was so nice and even explained to me what happened so I could later on tell my husband. He also had to drive out to their shop to grab a new piece he didn't have with him and come back again (which was definitely a lot of driving as we live very far northwest). Not only that, just the other day we get a thank you card with a Starbucks card in it for using their service! We were so impressed by them and will be using them again!

    - Kaice M.

  • The team at Pure Plumbing is firmly rooted in the philosophy of customer service and customer experience.
    The crew at Pure Plumbing were simply amazing. We had a new tub that needed to be installed and Matt did an amazing job. Once the tub/shower area was tiled, Peter Rios came back and installed the faucet in a matter of minutes. The team at Pure Plumbing is firmly rooted in the philosophy of customer service and customer experience. Thank you to you and your team for caring about the customer. I highly recommend Pure Plumbing for any plumbing needs in Vegas. Thank you again!!!!!

    - David Dodge

  • Every time has been affordable, scheduling is always quick, and the technicians they send out have always been great!
    I’ve called on Pure Plumbing for everything from a water heater, new toilets, leaky sinks, all the way to having a gas line adjusted behind my stove. Every time has been affordable, scheduling is always quick, and the technicians they send out have always been great! Def have them on my speed dial for all of my plumbing needs.

    - Nicole K.

  • Nice people, great work and I highly recommend them over all comers.
    It is very easy to be ripped off in Vegas by Plumbers/HVAC guys etc. I was therefore stunned by how easy these guys were to work with and the professionalism they exhibited. They installed a top of the line tankless water heater and did so professionally, cost-effectively and did not try to take advantage of the fact that my old heater malfunctioned beyond repair leaving me in immediate need. Nice people, great work and I highly recommend them over all comers.

    - Ira B.

  • Another company might have capitalized on that and charged me the extra time. I was so relieved and happy.
    I had the best experience with Pure Plumbing. Joe Haiston came and gave me an estimate for a couple things I needed done inside but what I was really worried about was the toilets had been bubbling when you flushed one of the other toilets. He checked the overflow out front (which was buried in the landscaping) and it was clogged. There was a piece clogging it and he had a terrible time getting it out. I was so worried as the time ticked along about what my final bill would be. After finishing the work on the overflow, he came in and installed a kitchen faucet and fixed a shower faucet. Those two projects went very smoothly and he was super quick. When it came time to pay he just charged me for the work inside that he had quoted me (I also received 10% off for doing multiple things at the same time). He said it was an unusual thing that it took so long out front and was so difficult to remedy and he would not charge me for that. Another company might have capitalized on that and charged me the extra time. I was so relieved and happy. I HIGHLY recommend Pure Plumbing and Joe Haiston.

    - Tracy T.

  • The work was fast and they put everything back perfectly when they were done
    I am so impressed with this company! I wasn't sure what the problem was when I called, but I was using way too much water. They made an appointment for the very next day and worked around my work schedule. I received a text and an email letting me know that Joe was on his way. The email even had his photo. Joe was extremely professional and explained things every step of the way. The break was pretty major, so they started the repair the next morning. Repairs like this are usually pretty painful, but this really wasn't. I was never stressed or upset. Joe was really amazing. The work was fast and they put everything back perfectly when they were done. I can't imagine calling someone else when plumbing problems arise.

    - Lauren C.

  • We were thrilled with our experience! We will definitely be using Pure Plumbing in the future!
    I have nothing but fabulous things to say about Pure Plumbing! They are true professionals and masters of their craft! We just recently had a terrible slab leak in our home. I called Alexis of Pure Plumbing and she was very quick to send over the technician Joe, who was also very helpful and courteous. When the appointment was scheduled, Joe and Jared were the technicians that were sent over to our home. They were on time and very mannerly.. I was highly impressed! They did a wonderful job repairing our slab leak. We were thrilled with our experience! We will definitely be using Pure Plumbing in the future!

    - Natalie P.

  • They came out on a Sunday night when I had a sewage backup, and worked in the cold and dark until the job was done.
    David Betterton, and Michael Clemens did an awesome job! They came out on a Sunday night when I had a sewage backup, and worked in the cold and dark until the job was done. Then later came and installed a new water system and new toilets. All the employees that came to my house were nice and professional. They also cleaned up after they were done. Thank you!

    - Lisa S.

  • Anytime any of my friends and family ask if I have a reputable plumber I refer them to Pure Plumbing.
    I highly recommend Pure Plumbing for any plumbing needs. Joe and Bronson delivered exceptional service today on the replacement of my Halo that was under warranty while under there expert evaluation saw that my pressure regulation valve needed a replacement that I had done as well as my annual filter change in my RO system. Anytime any of my friends and family ask if I have a reputable plumber I refer them to Pure Plumbing. Thank you for delivering great service!

    - Vicky P.

  • In a day and age where you feel like you get charged for everything this was a breath of fresh air.
    We have used these guys multiple times in the past. We have recommended them to friends and coworkers alike. The first time we used them they came into our home and did a job that other companies were unable to complete. Our drains were original to our 1996 home. It took them 2 hours due to the level of rust. These guys got the job done we couldn't be happier. Fast forward to this most recent service. My husband installed a diaper sprayer and we noticed a drip from the toilet. My husband was unable to determine where the drip was. Since we've had such great service from them before we didn't hesitate to place the call. They came on time and got right to work. Took the tech, Darren, 5 minutes. Of course something just needed to be tightened. We exchanged jokes about my husbands shotty job and I asked for the bill. Darren says "it would be foolish to charge you for that, have a great day!" In a day and age where you feel like you get charged for everything this was a breath of fresh air. We will continue to use this company for all our plumbing needs. Thanks for exceptional customer service every time!

    - Melanie R.

  • Pure Plumbing - you'll have my continued business from now on.
    I never have reviewed anyone on Facebook but I could not NOT speak to the level of service I recently had with Pure Plumbing. I took a chance and made an appointment based on previous reviews I had seen online and from the very start I was impressed. A serviceman was able to come out the very next morning. I received a text AND email with the name and confirmation beforehand and they showed up right on time (this never happens in my experience with anyone in the Las Vegas - the awesome 4 hour windows they give you and then don't show is typical). Joe was amazing. I asked him to check out the water heater and softener in the new home we purchased. Someone these things passed inspection when we bought it - but turns out there was a major leak and the units were in terrible condition. Joe explained the situation, fixed everything immediately and installed new units that very visit. Icing on the cake - 2 days later I receive a HANDWRITTEN thank you card with a starbucks gift card thanking me for my business. Pure Plumbing - you'll have my continued business from now on - and I'll be recommending you to anyone who asks me for a reference. I wish more businesses conducted themselves like you - thank you!!

    - Sarah S.

  • Great company … responsive to the customer … fair prices … quality workmanship performed by experienced craftsmen.
    Pure Plumbing has rebuilt two (2) toilet tanks and installed a new heavy-duty garbage disposal in our home. The office staff is extremely courteous and the ongoing communication (phone, text message or e-mail) with the customer is outstanding. All plumbers have been timely and completely professional in all aspects. Bottom line: Great company … responsive to the customer … fair prices … quality workmanship performed by experienced craftsmen. Pure Plumbing’s service will make you a repeat customer!

    - Kevin J.

  • Awesome service and great quality customer care.
    Pure plumbing is simply the best. Awesome service and great quality customer care. My tech Peter goes above and beyond to make sure my concerns are addressed like I'm the only one that matters in this world simply put he is an awesome worker that not only does the job 100% honest and efficiently but a man that cares for the customer's needs like they are his own. So pleased with the work I can honestly say they are by far best in las vegas

    - Luis R.

  • You made this experience a good one. Thank you all. Happy Holidays!!
    Had Pure Plumbing install a water heater. The staff and technicians are very professional and friendly and the technicians explain what they are doing. The owner, Andy is hand on and knowledgeable and very smart. Reminds me of how businesses used to be run, personable service with advanced technology! It's good to have a plumbing company in this large town who takes customer service and pride in workmanship seriously. Very refreshing. They are 'my plumber' from here on out. Thanks guys!!!! You made this experience a good one. Thank you all. Happy Holidays!!

    - Gina M.

  • Everything about my experience with Pure Plumbing was by far the best I've had with any company.
    Absolutely superb service. Peter and Aiden did a great job fixing a pipe leak in a wall. Pure Plumbing stands by their work 100%. Everything about my experience with Pure Plumbing was by far the best I've had with any company.

    - Tim K.

  • So professional & perfect! Awesome job!
    Best experience ever to get a repair done-from start to finish! Amazing. No waiting. Our water heater went out and they were there an hour later. So professional & perfect! Awesome job!

    - Jennifer G.

  • A truly great experience.
    Unbelievably professional, reasonable and thoroughly knowledgeable. You never need look further for the perfect plumber. Incredible customer service from the office also. A truly great experience.

    - Everett H.

  • I would recommend Pure Plumbing to others who need competent prompt attention to their plumbing problem.
    Pure Plumbing was able to send a very qualified technician on the same day we called to repair our fireplace. He needed to fabricate a new mounting structure and install a new burner unit. He did so in a very professional manner at a reasonable price. I would recommend Pure Plumbing to others who need competent prompt attention to their plumbing problem.

    - Richard D.

  • I will rehire them in a heartbeat.
    Professional, quality on time, perfect the first time. Even wore booties over their shoes. I will rehire them in a heartbeat.

    - Ed W.

  • Would definitely call on them again for any plumbing job.
    This company, and their representative Juan Castillo, was extremely professional and efficient. Did not waste any time in getting the job done. Would definitely call on them again for any plumbing job.

    - Kathryn B.

  • The installers were very professional and courteous as well as efficient and knowledgeable.
    This company did a very good job helping us select a new Water Heater replacement and performing the installation. The technician was able to offer us financing terms which was ideal for our situation. The installers were very professional and courteous as well as efficient and knowledgeable.

    - Ye C.

  • It was a wonderful experience on all levels!
    Pure Plumbing also impressed me with their consistent follow up. I received email invoices, thank yous and even a handwritten thank you card. It was a wonderful experience on all levels and I could not recommend the company and Joe Haiston any more highly.

    - Michael H.