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Plumbing FAQs

Our Las Vegas Plumbers Keep You Informed

Your plumbing system has several complex features and components. When there’s a problem, we understand if you would want to investigate or even find a solution yourself. However, as your trusted plumbers, Pure Plumbing wants you to do this safely as to not aggravate the problem.

Take a look at some plumbing tips and tricks that our Las Vegas plumbers have put together below. From self-diagnosing the strange sounds coming from your water heater to helping you turn your bathroom into an oasis, we’ve got you covered. We’ve also included tutorial videos to show you how to carefully work on the various components of your plumbing.

Of course, nothing beats the expertise of a professional plumber. If these seem too tedious for you, let Pure Plumbing give you a hand. Call (702) 710-7388 for expert plumbing services in Las Vegas!

Frequently Asked Questions

  • What forms of payment do you accept?

    We accept all major credit cards: Visa, MasterCard, American Express, and Discover. Cash or Check.

  • Do you offer financing?

    We offer financing through Synchrony, Greensky, and All Service Financing.

  • Do you work on commercial properties?

    We are not taking on any additional commercial work at this time.

  • What are your hours of operation?

    The office is open Monday through Friday from 7:00 AM to 6:30 PM, Saturdays from 7 AM to 6 PM, and Sundays from 8 AM to 5 PM. Our phones are answered 24/7. We have technicians on call nightly to provide emergency services.

  • Do you offer military/senior discounts?

    We offer Military and Senior Citizen Discounts. The technician will apply this discount during your appointment. Only one discount can be applied per estimate.

  • Can you give me a quote over the phone?

    Plumbing projects come in all shapes and sizes. In order to provide an accurate proposal for your project, we will schedule an in-person assessment with one of our highly qualified technicians.

  • How do I shut my water off?

    Depending on the age of your home, the main shutoff will be located in one of three places: the garage, the yard, or at the meter to the home. In the event you find a valve resembling a wheel, it is advisable you contact a licensed plumber before attempting to shut the water off. If you have a ball valve, or a valve that resembles a lever, make sure to turn the handle to a perpendicular position with the pipe. At this point, you can open a hose bib on the exterior of the home or go back inside your home and turn on a faucet to determine whether or not you were successful in shutting off the water.

  • How do I know if I have a leak in my house?

    The first indicator of a leak in the home is visual. Water puddling or gushing in the home is a pretty good indicator of a water leak. Other indicators include a high-water bill, the sound of constantly running water in the walls, or you can check the water meter to see if the dial is spinning (which would indicate a water loss in the home).

  • How much do you charge hourly?

    We do not charge hourly; we are a flat-rate company. Feel free to contact us to schedule your assessment.

  • Why is my water softener making noise in the middle of the night?

    Water softeners are often programmed to regenerate anywhere between midnight and 2AM. The reason for this is when the water softener is regenerating, it closes itself off to the home, (meaning the home is in hard water mode while the system is cleaning itself). Most people are either asleep or not bathing in the middle of the night, so they would not be alarmed by the hardness of the water in the shower.


Learn What We're Doing To Provide The Service You Deserve
  • Trained & Certified Technicians

    Our technicians undergo rigorous training and have state-of-the-art plumbing equipment.

  • Environmentally Friendly

    We work smarter and are environmentally friendly. Pure Plumbing protects the health of the nation.

  • Family Owned & Operated

    We are a family owned business and care about our employees and the Las Vegas community.

  • Focused on Relationships

    We truly care about our customers. We are dedicated to building long-term relationships with our customers.


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Meet our pure plumbing team

We're Here To Help
  • Andrew  Aranda Photo
    Andrew Aranda

    Owner & CEO

  • Alexis  Aranda Photo
    Alexis Aranda

    Owner & CFO

  • Cassie  Castaneda Photo
    Cassie Castaneda

    Marketing Director & EA

  • Jason  Robles Photo
    Jason Robles

    Service Manager

  • Kyle  Godnick Photo
    Kyle Godnick

    Install Manager

  • Courtinay  Sharp Photo
    Courtinay Sharp

    CSR Manager

  • Kim G. Alexander Photo
    Kim G. Alexander


  • Ariel  Wright Photo
    Ariel Wright


  • Lenora  Vargas Photo
    Lenora Vargas


  • Disa  Getman Photo
    Disa Getman

    Install Coordinator

  • Lorene  Vargas Photo
    Lorene Vargas

    Dispatch Coordinator

  • MaryLyn  Manzanares Photo
    MaryLyn Manzanares

    Customer Service Representative

  • Adrianna  Seitz Photo
    Adrianna Seitz

    Customer Service Representative

  • Anabel  Castillo Photo
    Anabel Castillo

    Customer Service Representative

  • Gilbert  Chavez Photo
    Gilbert Chavez

    Permits Coordinator

  • Gilberto  Hernandez Photo
    Gilberto Hernandez

    Warehouse Associate

  • Wayne  Gardner Photo
    Wayne Gardner

    Quality Control

  • Juan  Castillo Photo
    Juan Castillo


  • Daniel  Diaz Photo
    Daniel Diaz


  • Justin  Kausal Photo
    Justin Kausal


  • Adrian  Sandoval Photo
    Adrian Sandoval


  • Travis  Lovgren Photo
    Travis Lovgren


  • Hector  Martinez Photo
    Hector Martinez


  • Francis  Cacal Photo
    Francis Cacal


  • Niko  Alip Photo
    Niko Alip


  • Kris  Jay Photo
    Kris Jay


Looking To Do It Yourself? Let Us Help

How to Flush a Standard Water Heater

Flushing your water heater at least once a year is an important maintenance work that can help increase efficiency and lengthen the life of your equipment. Do you know that you can do this without having to call a Las Vegas plumber to help you? Learn how by watching our DIY video here.

We're Happy To Help You Take Care Of It